Reimagining Mobile Responsiveness: A UX/UI Redesign Case Study
Client: A local, single-location law firm with an 8-year-old, “desktop-only” website.
Challenges We Faced
The client’s website was completely unusable on mobile, making them invisible to users in need of immediate help:
Failing Google’s Mobile-Friendly Test
The site was “desktop-only,” forcing mobile users to pinch and zoom to read.
90%+ Mobile Bounce Rate
Google Analytics 4 (GA4) showed that almost every mobile visitor left within 5 seconds.
No Touch-Friendly Navigation
The menu links were tiny, and there was no “Click-to-Call” button for urgent case inquiries.
Invisible in Mobile-First Indexing
Google had penalized their site, and they were invisible in “lawyer near me” mobile searches.
Slow Mobile Load Times
Large images and unoptimized scripts made pages slow, frustrating users and harming mobile SEO.
Is Your Site Broken on Mobile?
“Is your desktop-only site costing you customers? Our mobile responsiveness optimization services will build a site that passes Google’s test and converts.”
Our Approach – How We Solved These Challenges
Comprehensive Mobile Audit
We ran the site through Google’s Mobile-Friendly Test (it failed) and used Screaming Frog (with a mobile user-agent) to find all usability errors.
Mobile-First & Responsive Design
We rebuilt their website on a modern, mobile optimized design (a responsive WordPress theme) that passed Google’s test from day one.
UI/UX Analysis (Mobile-First)
This was the core of our mobile responsiveness optimization. We designed a new mobile menu and added a “sticky,” thumb-friendly “Click-to-Call” button at the bottom of the screen.
Font & Image Scaling
We ensured all fonts were large (16px+) and readable on a small screen and that images scaled correctly without breaking the layout.
Results
| Metric | Before | After | Growth |
|---|---|---|---|
| Google Mobile-Friendly Test | “Failing” | “Passed” | N/A |
| Mobile Bounce Rate | 92% | 40% | -56.5% |
| “Click-to-Call” (from Mobile Site) | 3/mo | 55/mo | +1733% |
| Mobile Rankings (“lawyer near me”) | Page 5 (#48) | Page 1 (#6) | +42 spots |
Free Mobile-Friendly Test
“Not sure if your site is mobile-friendly? Claim a Free Mobile Audit and let our mobile website design optimization company find your errors!”
Advice for Marketers & Brand Owners
- Mobile-First Indexing is not a suggestion; it’s the rule. If you fail the Mobile-Friendly Test, you do not exist on mobile.
- Touch-Friendly Navigation is a conversion tool. A “sticky” “Click-to-Call” button is the most important element for a local service business.
- “Pinch-to-zoom” is a death sentence. Users will not tolerate it.
- This fix is fast. A mobile responsiveness optimization redesign can show positive ranking results in 1-3 months.
Extra Factors That Made It Work
- The Fluid Grid & Responsive Design (a new theme) was the primary technical fix.
- The UI/UX fix for the “Click-to-Call” button was the primary conversion fix.
- Using Cross-Browser Testing Tools (like BrowserStack) to ensure the new design worked on all devices.
